Personal Data Protection

1. General

IMS MERILNI SISTEMI d.o.o., Ljubljanske brigade 23a, 1000 Ljubljana, respects your right to privacy and strives for the highest level of protection of your personal data. Therefore, in carrying out our activities, we are committed to operating in accordance with the laws and regulations that define the protection of personal data, particularly in accordance with the applicable Personal Data Protection Act, Electronic Communications Act, and the General Data Protection Regulation (GDPR) of the European Union. The purpose of this Personal Data Protection Statement is to inform you about the purposes for which your personal data will be collected, how they will be used, and what rights you have regarding the data we hold about you and how to exercise them.

IMS MERILNI SISTEMI d.o.o., Ljubljanske brigade 23a, 1000 Ljubljana, undertakes that the collected personal data you provide will be used in accordance with this Personal Data Protection Statement. Your personal data will not be sold, loaned, or otherwise disclosed to third parties, except in cases prescribed by law.

2. Data Controller

The data controller for your personal data is IMS MERILNI SISTEMI d.o.o., Cesta Ljubljanske brigade 23a, 1000 Ljubljana, info@ims.si, +386 1 500 09 30.

As we highly value your privacy, you can contact us if you have any questions regarding the processing of your personal data. To reach the authorized person for data protection, please send an email to info@ims.si or call +386 1 500 09 30.

Strict confidentiality applies to all topics and content that will be addressed by the authorized person for data protection.

3. Types of personal data

The personal data we process includes:

• General information about you – such as your name (including prefix or title), gender, age, and date of birth.
• Contact information – such as a business address, email address, business phone number/fax number, and personal mobile phone number.
• Occupation data – such as information about your education, academic title, professional qualifications, employment/position/role, specialization, customer reference account number, and official ID.

Technical information and interaction data – such as:

• Information about the device you use to interact with us, information about previous interactions, or information about presentations given.
• Information about your contact preferences for communication with you or your preferred communication channel.
• Data about the time you spent on interacting with us, the location of these interactions.

4. Purpose of data processing and types of personal data

All personal data you provide to us will be treated confidentially and used only for the purposes for which they were provided. If there is a need for further processing of your data for another purpose, we will contact you in advance and request your consent.

Direct marketing of products and services to participants in prize draws, subscribers to our services, existing customers, and end customers.

We use the name, surname, age, and contact information to send newsletters with information about products and services (updates, benefits, prize draws, and events) marketed by the mentioned company.

Processing feedback for personalized notifications

The feedback collected on the website is gathered with the purpose of tailoring notifications to individual preferences. This includes information about contact preferences for communication with you or your preferred communication channel, as well as data about the time you spent on interacting with us and the location of these interactions.

This data is processed based on your consent, and you can withdraw your consent to receive advertising messages at any time. Additional information about your rights regarding expert notifications is available in the “Your Rights” section.

5. Data Users

The data controller undertakes to use the collected personal data exclusively for professional purposes or for the purpose of professional notifications and feedback collection within IMS MERILNI SISTEMI d.o.o., Cesta Ljubljanske brigade 23a, 1000 Ljubljana, Slovenia, and the external processors listed below. All data collected based on the aforementioned legal basis will be used in accordance with the purpose for which they were collected and will not be disclosed to third parties without your consent, except as stated below.

Within the legal scope, your personal data may be disclosed to the following data users:

• IMS MERILNI SISTEMI d.o.o., Cesta Ljubljanske brigade 23a, 1000 Ljubljana, Slovenia

The data controller may disclose your personal data to third parties. The access of third parties to the data, and the processing of data by these parties, are limited to the purposes for which such data was collected. All third parties to whom we may disclose your personal data are obligated to comply with applicable laws and the provisions of this “Privacy Statement.”

Your personal data may be disclosed to selected external processors of IMS MERILNI SISTEMI d.o.o., Cesta Ljubljanske brigade 23a, 1000 Ljubljana, Slovenia.

We exchange certain personal data with the aforementioned third parties. We will ensure that third parties have access to personal data only for the purposes specified in this Statement. We will take appropriate measures to ensure that only employees of the specified third parties who need access to personal data for their work are granted access. Limited access to personal data is implemented both within IMS MERILNI SISTEMI d.o.o., Cesta Ljubljanske brigade 23a, 1000 Ljubljana, Slovenia, and the same policy is committed to by all our external processors. All employees who have access to personal data are committed to protecting the personal data they process.

In accordance with relevant data protection and privacy regulations, we will take appropriate measures to ensure that your personal data remains protected and secure even when transferred outside your home country.

6. Bases for the Use of Personal Data

Bases on which we use your personal data are as follows:

• Your explicit consent: Occasionally, we may ask for your consent to use your personal data for one or more specific purposes. Please refer to the section “Your Rights” for information on the rights you have when we process your data based on your consent.
• When it is necessary for our legitimate business interests: The use of your personal data helps us manage and improve our business operations, as well as minimize disruptions in providing services to you. It also enables us to communicate with you in a more relevant and tailored manner, ensuring that your experience with our services and products is efficient and successful. Legitimate interests may include:
  • Enabling efficient and successful management and operation of our business.
  • Maintaining compliance with our internal procedures and customer relationship management policies.
  • Providing up-to-date solutions for customer interaction.
  • Informing our customers about additional information and presentations with the aim of improving the offerings of our services.

7. Period of retention

Your contact information for the purpose of communication will be processed until revoked.

8. The way we protect your data

IMS MERILNI SISTEMI d.o.o., located at Cesta Ljubljanske brigade 23a, 1000 Ljubljana, Slovenia, is committed to protecting the personal data you provide us through the use of an electronic form. IMS MERILNI SISTEMI d.o.o., Cesta Ljubljanske brigade 23a, 1000 Ljubljana, Slovenia, will take all necessary measures to safeguard personal data from any breaches or misuse.

We store personal data in electronic format. Our computer systems are protected by technical and organizational measures that prevent accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to your personal data.

Once the need for data retention, i.e., the fulfillment of the purpose for which the data was collected, ceases to exist, the data is immediately, irreversibly, and permanently deleted.

9. Your rights

IMS MERILNI SISTEMI d.o.o., Cesta Ljubljanske brigade 23a, 1000 Ljubljana ensures the fulfillment of all your rights related to the processing of your personal data.

Unsubscribe from professional product notifications.

If you no longer wish to receive notifications about products marketed by IMS MERILNI SISTEMI d.o.o., Cesta Ljubljanske brigade 23a, 1000 Ljubljana, Slovenia, and its affiliated companies, you can inform us by emailing info@ims.si or by calling +386 1 500 09 30.

An individual whose personal data is being processed may request at any time that IMS MERILNI SISTEMI d.o.o., Cesta Ljubljanske brigade 23a, 1000 Ljubljana:

• confirms whether data relating to them is being processed or not,
• provides access to personal data (i.e., allows inspection and copying of the data),
• provides information regarding the processing of your data (such as the purpose of processing, types of personal data involved, recipients to whom the personal data has been or will be disclosed, the intended duration of data retention, technical and organizational measures for data protection, etc.),
• allows for the correction of inaccurate personal data concerning you and enables you to supplement incomplete personal data,
• enables the right to the erasure of personal data (commonly known as the right to be forgotten),
• enables the right to restrict the processing,
• enables the right to object to processing, where the processing of personal data is based on the legitimate interests of the data controller, including profiling,
• enables the right to data portability, allowing the individual to receive their personal data in a commonly used and machine-readable format or to have it directly transmitted to another data controller,
• enables the right to withdraw consent at any time when personal data is processed based on consent, without affecting the lawfulness of the processing based on consent before its withdrawal,
• it provides additional information about his/her right to lodge a complaint with the competent supervisory authority.

IMS MERILNI SISTEMI d.o.o., Cesta Ljubljanske brigade 23a, 1000 Ljubljana also commits to providing the individual, upon request and in accordance with applicable law, with any other information regarding their personal data being processed.

IMS MERILNI SISTEMI d.o.o., Cesta Ljubljanske brigade 23a, 1000 Ljubljana undertakes to respond to the requests of the individual to whom the personal data relates without undue delay, and within the legally prescribed timeframes.

10. Contact

For questions regarding the confidentiality of your data, the method of data collection and processing, or for your requests related to exercising your rights concerning your data, you can contact the responsible person at IMS MERILNI SISTEMI d.o.o., Cesta Ljubljanske brigade 23a, 1000 Ljubljana, and/or the authorized data protection officer. To contact the authorized data protection officer, you can send an email to info@ims.si or call the telephone number +386 1 500 09 30.

11. Changes

We reserve the right to periodically adjust this Privacy Statement to reflect current circumstances and legislation regarding the protection of personal data. For this reason, we kindly ask you to review the current version before providing any personal information, so that you are aware of any potential changes and updates.